Ever imagined what it would mean for your organization to be an intelligent enterprise? An enterprise where you have all the information right at hand with great insights to make immediate decisions using the most advanced analytics tooling? Fully automated processes based on sensor and machine data directly feeding directly back into your ERP system to constantly optimize your business processes and utilizing latest Analytics technologies to deep dive into the facts? Having a self-enforcing sales workforce that is fully supported by customer engagement tooling that can give all the answers to the questions of the customers while providing a full customer profile to the sales workforce which enables them to give the customer its own experience? Sometimes these examples are hard to imagine, especially if your organisation is currently not integrating an enterprise resource planning application and innovative system in your IT landscape. Yet, this is exactly what NTT Data is doing over and over again for their customers, who are in a similar situation and providing the insights of your company.
So when are we talking about an intelligent enterprise. According to SAP, intelligent enterprises use the latest technologies to turn insight to action across the business – in real time. In the past, we were very much engaged with optimizing our SAP ECC systems to reflect in the best way the business processes. More recently, we started to include applications like Hybris or C/4HANA, Ariba and Succesfactors in combination with Analyics Cloud to our IT landscape to cover a larger part of our business processes, especially to optimize the respective part of the business processes. With the help of intelligent technologies like Internet of Things, Artificial Intelligence, Block chain and Robotic Process Automation we are now able to further automate your processes and give an even better – real time – insight into your business processes. Or even reimagine your business processes or reinvent the business model. Let me give some examples of business processes where we have used intelligent technologies to improve processes based on SAP ERP systems.